Refund policy

Shop with confidence

At Arianna Skincare we stand behind every formula we make. Each product is crafted with Dead Sea minerals and carefully selected ingredients to support the look and feel of healthy skin. If your purchase isn't right for you, our 30-day return policy keeps things simple.

Returns and exchanges

We accept returns and exchanges within 30 days of delivery.

To qualify for a refund, the product must be returned in its original packaging with at least 90% of the original contents remaining.

How to start a return

  1. Contact us at 888-330-1423 or customerservice@arianna-skincare.com with your order number.
  2. We'll confirm your return and email you a return label.
  3. Pack the item in its original packaging and ship it with that label.

All returns must be approved by our customer service team before you ship anything back. We can't accept returns sent without approval.

Return shipping

Return shipping is the customer's responsibility. The cost of the return label we send you is deducted from your refund. Original shipping and handling charges are not refunded.

If your item arrived damaged or isn't what you ordered, we cover return shipping in full (see Damaged or incorrect items below).

Restocking fee

Opened or used products have a 15% restocking fee, deducted from your refund. Unopened, sealed products in original condition have no restocking fee.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, email customerservice@arianna-skincare.com within 7 days of delivery with your order number and a photo. We'll replace it or refund it in full. No restocking fee and no return shipping cost.

Sale and promotional orders

If your order included sale items or free gifts, any free or bonus products from that promotion must be returned too. If they aren't, your refund will be reduced by their retail value.

Non-returnable items

Gift cards and final sale items can't be returned or exchanged.

International returns

International returns are accepted on the same 30-day terms. Return shipping, duties and customs fees are the customer's responsibility and are not refunded.

Refund timing

Once your return arrives and is inspected, we process your refund within 7 business days to your original payment method. Your bank or card issuer may take another 3 to 10 business days to show the credit.

Returns outside this policy

If a return doesn't meet the conditions above, we may decline the refund or exchange, or hold the product until a re-delivery fee is paid. Repeated policy violations may lead to restrictions on future orders.

Subscriptions

To cancel or change a subscription, see our Purchase Options Cancellation Policy.

Questions?

Call 888-330-1423 or email customerservice@arianna-skincare.com.
Customer service hours: Monday to Friday 9:30am to 6:00pm EST, Saturday and Sunday 12:00pm to 6:00pm EST.