Refund policy

Shop with confidence

At Arianna Skincare we stand behind every formula we make. Each product is crafted with Dead Sea minerals and carefully selected active ingredients to support the look and feel of healthy skin.

If your purchase is not right for you, our 14 day return policy keeps the process simple and clear.

Returns and exchanges

We accept returns and exchanges within 14 days of delivery.

To qualify for a refund, the product must be returned in its original packaging with at least 90% of the original contents remaining.

All returns must be approved by our customer service team before you ship anything back. Unauthorized returns cannot be accepted.

To start a return, contact us at 888-330-1423 or customerservice@arianna-kincare.com. We will confirm your return and send you a return label.

Return shipping

Return shipping is the customer's responsibility. Once your return is approved we will email you a return label and deduct the cost of that label from your refund.

Original shipping and handling charges are not refunded. If your item arrived damaged, or is not the item you ordered, we cover return shipping in full. See below.

Restocking fee

Opened or used products are subject to a 15% restocking fee, deducted from your refund. Unopened, sealed products in original condition are not subject to this fee.

Damaged or incorrect items

If your order arrives damaged, or you receive the wrong item, contact us within 7 days of delivery at customerservice@arianna-skincare.com with your order number and a photo. We will replace it or refund it in full. No restocking fee applies and you will not pay return shipping.

Sale and promotional orders

If your order included sale items or promotional gifts, any free or bonus products received as part of that promotion must be returned with it. If they are not returned, your refund will be reduced by the retail value of the missing items.

Non-returnable items

Gift cards and final sale items cannot be returned or exchanged.

International returns

International returns are accepted on the same 14 day terms. Return shipping, duties and customs fees are the customer's responsibility and are not refunded.

Refund timing

Once your return arrives and has been inspected, we process your refund within 7 business days to the original payment method. Your bank or card issuer may take a further 3 to 10 business days to post the credit.

Returns that fall outside this policy

If a return does not meet the conditions above, Arianna Skincare may decline the refund or exchange, or hold the returned product until a re-delivery fee is paid. Repeated policy violations may result in restrictions on future orders.

Subscriptions

To cancel or change a subscription, see our purchase options cancellation policy.

Questions

Call 888-330-1423 or email customerservice@arianna-skincare.com. Our customer service hours are Monday to Friday 9:30am to 6:00pm EST, and Saturday to Sunday 12:00pm to 6:00pm EST